FAQ
Common answers to your questions
How do I book a taxi for my airport trip?
Initially, booking your ride is very simple and fast. Specifically, you can use our online booking form on the homepage to enter your pickup town and your destination airport. Next, you choose the type of vehicle you need for your group and suitcases. Finally, once you finish the form, you will see your fixed price and receive an email to confirm that your ride is reserved.
What happens if my flight is early or delayed?
Fortunately, you do not need to worry if your flight time changes. Mainly, our team uses live flight tracking software to monitor your plane’s progress in real-time. Because we check your flight status, your driver will automatically change your pickup time to match when you actually land. In addition, we do not charge any extra fees for flight delays, so your fixed price stays exactly the same.
Do you provide child seats for families?
First, we care a lot about the safety of your children. Specifically, we can provide free child seats or booster seats if you request them when you make your booking. Because our vehicles are modern and spacious, there is plenty of room for your family, your suitcases, and even a folded pram. In addition, our drivers are very professional and will help you load your bags so you can enjoy a comfortable ride.
Can you take me to towns that are far away from the airport?
Actually, yes! We are long-distance specialists and can drive you to any town or city in the UK. For instance, we frequently drive passengers from local towns like Monmouth or Sheffield to major airports like Heathrow or Gatwick. Because these trips are long, our drivers use expert knowledge and live GPS updates to avoid traffic. Therefore, you can relax and enjoy the scenery while we handle the long motorway driving for you.
Will my driver meet me inside the airport terminal?
Actually, yes, we provide a professional “Meet and Greet” service at every airport. Specifically, your driver will wait for you inside the Arrivals Hall near the exit from baggage reclaim. Next, to help you find us quickly, your driver will hold a sign with your name clearly written on it. Also, we send you a WhatsApp message before you land with the driver’s name and phone number for your peace of mind.
Are your prices fixed or will they change with traffic?
First, all the prices we give you are 100% fixed. Specifically, the price you see when you book is the total amount you will pay for your journey. Because we believe in being honest, we do not add hidden fees for traffic jams, roadworks, or long distances. Furthermore, your fixed price even includes the airport drop-off fees, so there are no surprises at the end of your trip.
What kind of vehicles do you have for large groups?
Mainly, we have a large variety of cars to fit any group size. For example, we have standard sedans for single travellers and large minivans for groups of up to eight people. Because we want you to be comfortable, all of our vehicles are kept very clean and have plenty of room for luggage. Also, if you have a lot of bags, you can choose a larger vehicle during the booking process to ensure everything fits.
How early should I book my taxi transfer?
Usually, we suggest booking your ride at least 24 hours in advance to make sure a driver is available. However, if you have a last-minute trip, you can still check our website for availability. Next, for international flights, we always recommend booking your pickup time so that you arrive at the airport at least 3 hours early. Consequently, this gives you plenty of time to go through security and find your gate without rushing.